Agent, Shipper Support

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about 1 year old

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

  • Manage the ticket queue in Salesforce (emails)
  • Handle ad hoc requests over the phone or messaging system
  • Answer all shipper requests until resolution is achieved
  • Handle inbound calls and requests
  • Handle SNS chats and requests
  • Learn new processes and handle new processes accordingly
  •  Attending to Singapore Shippers 

    • Abilities & Skill Sets Required
  • Able to handle large volumes of tickets, calls, and internal messages
  • Capable of handling several tasks simultaneously
  • Patient & able to work in a high-stress environment
  • Pleasant voice, able to turn a negative situation into a positive one
  • Fast learner, with the ability to learn on the go
  • Minimum understanding of customer service in any field, however, Logistics would be a plus
  • Works well in a team environment as well as self-motivated to accomplish tasks on their own
  • Socialize well within the team or even the rest of the company to achieve common goals of the team

    • Requirements

  • Language proficiency in English
  • Mature mindset
  • Excellent communication and interpersonal skills
  • Proficient in Google Suite and WPS Office (Microsoft Office alternative)
  • Customer Service OR Call Center experience is preferred
  • A minimum of 1-year working experience is preferable, as this is a Tier 2 position
  • Able to work in a team effectively
    • Submit a job application
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