Courier Management Assistant Manager

4 months old

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Ensure Last Mile courier operational activity runs according to SLA

Create SOP and/or WI as guidance for Courier in their daily operation process

Analyze problems and initiate solution on Last Mile process in specific area based on needs from ground

Ensure the initiative can be accomplished on time, effective and scalable

Runs BAU such as reporting or monitoring on Last Mile process

Responsible to Improving the Rider and Driver Quality and Decrease Quality Recovery

Minimizing the number of failed delivery within the Last Mile activity to ensure the quality of delivery services based on company needed

Providing the analytics and reporting about daily operation in Last Mile to minimize Last Mile CPP (Cost Per Parcel)

Create boosting initiative to increase courier (rider and driver) productivity to optimal level

Requirements

Bachelor’s degree or Master Degree from any Management, Industrial Engineering, or Supply Chain

1 - 2 year experience in logistic operations, last mile delivery, or 3PL

Experience in managing multiple stakeholder and region

Exceptional communication skill and interpersonal skill

Familiar on Spreadsheet, Excel, or Ms Office tools

Able manage multiple stakeholder

Have strong communication and interpersonal skill

Willing to travel across region if needed

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Apply Now