Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Descriptions:
i) Internal Customer ManagementDirectly contribute to the assigned territory's revenue and objectives, ensuring the delivery of growth rates that enhance market share at planned levels in alignment with country targets.Provide effective leadership to designated sales channels and drive continuous improvement through regionally harmonized processes and procedures.Cultivate a high-performance service culture within the sales team, ensuring team members meet Key Performance Indicators (KPIs) and progress in their development.Conduct weekly Sales Performance reviews and coaching sessions, involving relevant stakeholders as needed.Identify employee development programs, training needs, and conduct appraisals, probation reviews, and performance improvement programs.Allocate appropriate resources and secure staff commitment to achieving objectives and targets.Foster sustainable and trusting relationships through a well-harmonized and well-developed sales force.Conduct joint sales calls, supporting and guiding sales teams in the development of customer strategies to secure competitor business.
ii) Stakeholder ManagementCollaborate with the Country Sales Head to deliver "best in class" sales competence throughout the sales teams, including harmonized processes for competency development, recruitment, induction, objective setting, appraisal, in-role development, and incentives.Collaborate with regional stakeholders to support sales development programs and initiatives.Work alongside local functional heads on day-to-day activities, tactical plans, and strategic decisions.
iii) ReportingBuild a robust territory to ensure accounts perform and grow to their maximum potential, minimizing attrition rate and opportunities for competitors.Develop knowledge of products/services and commercial awareness to provide guidance to sales teams.Provide feedback and recommendations to enhance business operations.Maintain customer business information and update business activities in the CRM system.Requirements:
Diploma or degree 2-3 years’ experience leading sales processes and people at multiple levels.Experience in leading field sales teams.Candidate required to travel Experience in Field sales process management, Sales performance management, coaching, and mentoring skills.An added advantage for Mandarin speakers in this role is the preference for managing the Chinese market.Submit a job application
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