25 days old

Accountable to ensure all inquiries for problematic delivery issues are well addressed on

daily basis and close in timely mannered in all mediums

Accountable to conduct a thorough investigations for all problematic parcels/delivery

issues within the allotted time

Accountable to verify all claims submissions from all claimant

To prepare report on the related problematic delivery issues on weekly basis

To ensure full adherence to Recovery's SOP

To ensure the relevant stakeholders are well informed with issue that tag to order(s)

To ensure the accuracy of data input into the recovery system

To assist Manager/Head for any ad hoc projects and analysis as and when required.

Candidate must posses at least Bachelor’s degree in any field (fresh graduate

encouraged to apply)

2 years working experience in courier service will be an added advantage

Candidate must be a process and details oriented. Meticulous in ensuring processes

are followed

Good analytical and communication skills and a problem solver

Hands on approach as work will be close to warehouse based

Strong ability to grasp operation processes and systems quickly

Must have an excellent spoken & written knowledge in English & Bahasa Malaysia

Able to connect with people and communicate clearly

Must have high integrity and responsibility towards the task assigned

Excellent computer skills such as Microsoft Office and Google apps

Quick learner: we work in a fast-paced environment where you will be challenged to

rapidly pick up on new concepts