Responsibilities
Key Account LeadManage the pool of existing shipper assigned,a team of key account for strategic clients and customer service team for important clients.Work closely with KAM to come up with overall Retention performanceSupport the KAM handling billing, value added services design and coordination with ops etc.Own and manage rapport with existing clients from on boarding, training, and building customer trust towards Fulfillment service.Main customer support for existing operational and system inquiries.Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate leanings.Customer RetentionHandle inquiries and perform related duties, including ad hoc and fulfillment related tasks as assigned.Requirements
At least 03 months of experience in account management, customer success rolesAt least Diploma / Degree in any fieldA passion for working in and managing a fast-paced, collaborative environmentAdept multi-tasker with ability to quickly prioritize and effectively delegate tasksBusiness development or account management experience in eCommerce Logistics marketStrong existing working relationships with clients● At least 03 months of experience in account management, customer success roles● Experience in 3PL logistics business development, particularly fulfillment and warehousing is preferred but not compulsory.At least Diploma / Degree in any fieldA passion for working in and managing a fast-paced, collaborative environmentAdept multi-tasker with ability to quickly prioritize and effectively delegate tasksBusiness development or account management experience in eCommerce Logistics marketStrong existing working relationships with clientsProficiency in Microsoft Office (Word, PowerPoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)Proficiency in English (Reading, Writing and Speaking)Working address: Ninja Van Vietnam Office, 253 Điện Biên Phủ, Quận 3 , lầu 2 (tòa nhà SCID Building)
Salary and benefits:
Competitive income compared to the market
"Tet" bonus , Performance review from 1 - 4 months
Paid social insurance based on full salary
12 days annual leave, 5 days sick leave (with full salary)
High-class AON Health Insurance for manager level.
Year End Party, annual Townhall Ceremony
Attractive team-building activities, regular internal activities
Provide laptop for employees
Training and developing:
Participate in internal training courses: online/offline
Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.
Work environment & colleagues:
Senior leaders are open-minded, respectful and ready to facilitate personal growth
Young and dynamic working environment
Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country
