Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibility
Troubleshoot & log relevant issues as well as plan upskilling workshops for the ground team with regards to system related changes and best practicesSupporting daily business operations activities to ensure smooth execution of operations activities, relationship management with different stakeholders to ensure business continuityIdentify and execute continuous improvement initiatives to enhance provision of services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.Collaborate closely with regional product and tech teams to resolve issues and build a roadmap for systemic improvements.Accountable for achieving the support operations services related target Key Performance Indicators (KPIs), operational level agreements and service levels agreed by the clients/principlesDevelop staff capability, knowledge, skills and understanding of the Operations support operations and business needs. Ensure all SOP are adhered to and documented in a timely and accurate manner.Assess the company's operational and strategic performance timely and identify key areas of improvements.Requirements
Preferred experience in: Product, Logistics, FMCG Supply Chain, OperationsBachelor's Degree in a relevant fieldAction oriented - the role will be working in a fast paced environment, solving problems within timelinesAnalytical - the candidate will need to make data driven decisions and lead on improvement and growthStakeholder Management- the candidate will work an international team and will need to manage stakeholders from diverse backgroundsComfortable with uncertainty - business needs for supply are always changing, candidate has to be ready to change processes to fit new business needsBenefits
Salary and benefits:Competitive income compared to the market"Tet" bonus, Performance review from 1 - 4 monthsPaid social insurance based on full salary12 days annual leave, 5 days sick leave (with full salary)High-class AON Health Insurance for manager level.Year End Party, annual Townhall CeremonyAnnual company trip Attractive team-building activities, regular internal activitiesProvide laptops for employees
Training and developing:Participate in internal training courses: online/offlineOpportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
Work environment & colleagues:Senior leaders are open-minded, respectful, and ready to facilitate personal growth;Young and dynamic working environment;The scope of work is large, the company has more than 4000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
