Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are
Shipper Operations Unit handles all concerns related to shipper pick-ups and shipper experience. The Unit ensures that all parcels ordered by customers are picked up from the sellers and enables the quick and safe return of parcels to sellers for various reasons such as items replaced due to warranty issues, undelivered items, and other delivery failure reasons. The Unit also retains new sellers in the Ninja Van network through ensuring that a simplified network of communications exist between operations, commercial, and sellers that allow for issues and concerns to be addressed by the teams on the ground efficiently.
Main Duties
- Monitor the Shipper Dashboard.
- Control and manage the SLA of the shipment.
- Provide SLA Performance Report.
- Manage daily parcel monitoring by checking the shipper dashboard.
- Ensure all parcels are delivered within SLA by pushing all respective hubs via Slack.
- Re-verify any addresses with the wrong latitude and longitude.
- Provide assistance if the shipper encounters problems in uploading orders.
- Follow up with the First Mile & Shipper Operations team/s in cases of pick-up-related complaints from shippers.
- Create tickets if cases of suspected lost parcels.
- Follow up with the shipper with cases pertaining to lost/damaged parcels.
Others
Other tasks that may be assigned by the Shipper Accounts Manager
Qualifications
- Bachelor’s degree in marketing, communications, business administration, or related field (with a proven track record of - success)
- 3-5 years of experience in Sales and/or Sales Operations
- Hands-on sales experience with a proven track record in reaching and exceeding goals
- Demonstrated customer service experience and excellent negotiation skills
- Basic knowledge of various computer programs, including Microsoft Word, PowerPoint, Project, and other related software programs.
- Expertise in spreadsheet programs and functions.
- Knowledge of the Cebuano/Visayan and Hiligaynon dialects/languages are a plus.
- Prior experience in a startup is a plus.
- Values excellence, integrity, and fairness
- Excellent interpersonal skills and can collaborate at all levels, with ownership, with accountability of work in a fast-paced working environment