The Business Process Analyst, CFSO, works as part of Penumbra’s Customer and Field Support Operations team, focusing on developing meaningful improvements and solutions to serve the function. The Business Process Analyst has a proven record of analyzing processes and collecting business requirements and designing improvements to meet business needs, project management, stakeholder alignment and change management.  The Business Process Analyst will report to the Senior Manager, Operations and will be a key link between the CFSO function and counterparts in IT, the SAP team, Accounting, and Sales Operations.

 

• Collaborate actively with business partners, including end users within CFSO, IT, Accounting, Sales Operations, and Quality to analyze and document business requirements and recommend, project manage, test and implement solutions

• Effectively communicate and mediate an outcome

• Project manage and effect change management, including planning, implementing and solidifying the changes

• Improve and optimize current systems in the business

• Work with end users to create compelling business case for new applications or functionality, including cost/benefit and risk/impact analysis

• Collaborate closely with other teams and understand overlaps of teams and applications to troubleshoot/resolve issues

• Work with end users as needed to develop and execute test plans to verify business systems and processes work as expected

• Develop and recommend operational processes and/or process improvements focused on aligning with industry standards and best practices.

• Support production system incidents; troubleshoot and provide root cause analysis; participate in user acceptance testing (UAT) to ensure quality of changes.

• Ability to work independently, manage multiple projects simultaneously, and have excellent communication and collaboration skills.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

• Ensure other members of the department follow the QMS, regulations, standards, and procedures.

• Perform other work-related duties as assigned

 

• Bachelor's degree in business, IT, or related field with 5+ years of experience, or equivalent combination of education and experience 

• Experience with SAP

• Detailed understanding of OTC process and transactional implications

• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

• Experience with SAP, GHX and Salesforce is highly desirable

• Strong oral, written, and interpersonal communication skills

• High degree of accuracy and attention to detail

• Proficiency with MS Word, Excel, and PowerPoint

• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

 

General office environment. Willingness and ability to work on site. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed.

 

We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.