Client System Support Technician

22 days old

Location: Manchester, Old Trafford
Hours: 1:00pm - 10pm (supporting US clients)
Salary: £31,000 OTE

As a Client System Support Technician , you’ll provide technical support during the implementation of bespoke audio branding services for our clients’ telephony systems. With support from our expert internal engineering team and 3^rd party providers you’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.

Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.

Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.

What you’ll be doing:

Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
Managing and updating all project work into the CRM and related project cases

What you’ll need:

Strong communication skills
A highly organised approach to your work
Experience working with multiple departments both internally and externally.
Experience of working in a telecoms environment would be advantageous

What you’ll get in return:

Competitive salary and rewards
Career development and progression directly linked to your performance
Free gym membership
Smart pension scheme
Critical illness cover
Life assurance
Birthday gifts and time off to celebrate
Creative, spacious offices with breakout areas and bar
Dry cleaning and tailoring service
Cycle to work scheme
Fundraising initiatives for our registered charity – the PHMG Foundation

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

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