BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE…
This role leads Pure Storage’s Professional Services Installation and Implementation team in the Americas, overseeing engineers and delivery partners to ensure consistent execution and customer success. It requires managing financial performance, developing cross-functional relationships, and driving key initiatives to improve service quality and efficiency. If you have experience in professional services leadership, execution management, and cross-team collaboration, this role offers the opportunity to make a significant impact.
WHAT YOU’LL BE DOING…
- Lead, grow, and inspire the Pure Storage Professional Services Installation and Implementation team within the Americas.
- Manage Implementation Engineers, Regional Implementation Engineers, and a network of Contracted Delivery Partners across the Americas, ensuring high quality customer outcomes, consistency of execution, and efficient productivity on all customer engagements.
- Manage the Quality Assurance Group consisting of Quality Assurance Engineers with a goal of ensuring hardware upgrades and installations are successfully completed by identifying and removing success blockers.
- Develop and cultivate collaborative relationships with Sales and SE leaders to enable sales and drive Pure Storage success.
- Develop and cultivate collaborative relationships with other organizations like Engineering, Support, Procurement, Reseller Management and SAM Leadership in an effort to promote collaboration, unified success and timely delivery of Implementation Projects.
- Manage financials and key metrics for the professional services installation line of business, and overachieve on goals for bookings, revenue, cost containment, margin, and attach rates.
- Provide continuous feedback to direct reports through regular coaching, employee development, and annual performance reviews.
- Comprehensive Employee Development Planning to support growth of employees to achieve goals, objectives, enable career development, and ensuring a comprehensive Modern Data Experience for Pure customers.
- Lead, support, and implement PS, Customer Experience, and Pure Storage corporate initiatives.
- Promote and engage in the development of “pre-packaged” solutions offerings to provide value added services.
- Provide high quality and timely services to create customer success and satisfaction with Pure, while focusing on Key Performance Metrics like Perfect Order Fulfillment, Reduced Lead-times for delivery and First Time Right Delivery.
- Lead, direct, and manage professional services partners and subcontractors to support engagement, ensuring successful partnering relationships for all parties involved.
WHAT YOU’LL NEED TO BRING TO THIS ROLE…
- Strong leadership and experience in all aspects of Professional Services with a demonstrated track record of success in building a high quality organization.
- Strategic knowledge of the sales process and creative business acumen.
- Strong experience with Pure’s Services Portfolio or other data management services.
- High degree of competency developing, leading, and inspiring services-focused teams to overachieve goals.
- Experience in coordination and submission of winning proposals (RFQs, RFIs, RFPs), effective contract negotiations, appropriate/applicable interpretation of contract terms and conditions, issue identification and risk mitigation
- Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, and MultiCloud.
- Well versed on strengths and weaknesses of key competitors in the data storage industry and how to leverage this knowledge
- Working knowledge of customer expectations across Enterprise and Global accounts
- 8+ years as a Professional Services leader with large teams of Engineers, and Delivery Partners
- Executive presence and communication skills
- Minimum Bachelor’s degree
- Up to 20% travel is possible
- We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
The annual base salary range is: $137,000 - $206,000.
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
#LI-ONSITE
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.