SHOULD YOU ACCEPT THIS CHALLENGE...

The Senior Manager of Americas for our Service Account Management team in Professional Services Delivery is responsible for managing the team that delivers Business Critical Services (BCS) for Pure’s top accounts, in partnership with peers across the Americas regions.  Your mission will be to execute the PS strategy and enable Pure’s growth by delivering high-value data management solutions that drive our customer’s business outcomes.  You will do this by collaborating with the PS Director to set goals, define objectives and execute on deliverables while ensuring that customer satisfaction and financial targets are consistently met.

You will partner with customers, Customer Experience, Sales, Systems Engineering and Product teams to develop highly-scalable, resilient data management solutions that deliver the outcomes defined by our customers. You love thinking strategically about business problems, products, and technical challenges and thrive on connecting technology with measurable business value for customers.  You will implement and manage a customer lifecycle model through premium service delivery methodologies and motions to proactively drive customer engagement and value realization.

WHAT YOU WILL BE DOING

• Execute the strategy to scale the Americas BCS team for Pure’s top accounts in partnership with peers and Director-level leaders across PS and CX, aligning to Pure’s corporate goals and objectives.
• Scale a team to meet the needs of our customers and to support the growth of Pure, focused on a customer experience aligned to Enterprise industry best practices.
• Be a trusted advisor to customers, partners, your team, and all cross-functional partners within Pure.
• Drive and optimize team performance, engagement and productivity by empowering and developing each individual in it.
• Maximize customer outcomes with consistent, high-quality delivery of BCS offerings and motions across the portfolio.
• Forecast the demand for services in accordance with our supply of internal resources in order to inform a strategic roadmap or pivots.
• Provide subject matter expertise in collaboration with the Portfolio team for new service offerings and motions to meet the needs of our customers while enabling for future scaling.
• Attract and retain high-quality talent to meet current demands and cover future capabilities required to stay competitive.

WHAT YOU’LL NEED TO BRING TO THIS ROLE

• Strong leadership capabilities and experience in Professional Services with a demonstrated track record in maintaining, growing, and expanding a high-quality organization, in partnership with peer leaders across PS and CX.
• Familiarity of the services sales process and standard business acumen to drive profitable growth on a deal-by-deal basis in collaboration with services sales.
• Extensive experience in developing and leading teams, achieving Americas-wide goals with peer leaders for services-focused teams.
• Knowledgeable of the data storage industry and how to leverage this to hold team expectations on delivering an excellent customer experience for premium services.
• Working knowledge of customer expectations for Enterprise accounts.
• Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, and MultiCloud.
• Ability to build strong relationships with our customers and partners as well as internally within Pure.
• Drive initiatives to improve the customer and employee experience, leveraging change management best practices and methodologies to achieve long-term success as a team.
• Executive-level presence with ability to create and deliver messaging to customers, partners, and PS. Includes leveraging excellent oral and written communication skills, collaboration and influence skills, as well as the ability to gain consensus across multiple organizations across the team.
• 4+ years experience direct leadership of large, complex teams
• 10+ years of relevant experience.
• Bachelor’s Degree; Masters Degree preferred, or a combination of relevant education and experience.
• Able to travel (25%)
• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT, RTP, NC, NYC or Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. 

The annual base salary range is: $115,000 – $246,000. 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-REMOTE,  #LI-ONSITE