At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior XM Success Consultant

• As a XM Success Consultant you will be tasked with:
  • Assume Net ARR revenue responsibility for your portfolio of clients. You will understand their businesses to achieve financial performance targets i.e. Renewal Rate, expansion and Net ARR
  • Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises
  • Leverage internal systems (i.e. SFDC, CPQ, Hiver) to efficiently engage with and deliver on customer requests and requirements at scale through 1:1 and 1:many engagements
  • Focus your primary efforts on a dedicated product line to drive leading indicators of customer success including customer platform adoption, MAU and XMos growth, value realisation and ACV retention / growth
  • See a problem, solve a problem. Work with cross-functional counterparts in Sales, Customer Operations, Product Management, Ecosystem, Engineering and Professional Services to evolve, scale and improve our customer’s Qualtrics experience
  • Develop technical competence in your specific product line
  • Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy
  • Continue building Qualtrics’ unique culture by living the TACOS values

• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business or a related field.
• Fluent in English AND French (professional working proficiency/native level).
• 3+ years experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management consulting or an advisory role in a related industry is preferred.
• High aptitude for and interest in learning the Qualtrics platform as well as internal digital systems to efficiently engage with customers at scale
• Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to consider implications beyond individual customers, thinking holistically about the industry and Qualtrics’ partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.
• The Portfolio organisation in EMEA is still being shaped as part of the wider Services Transformation and therefore will continue to evolve. We are looking for someone flexible, with a growth mindset to help shape this direction.

• We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction.
• We love to collaborate with teams across the organization while also being able to work independently and be a self-starter.
• A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders.

Our Team’s Favourite Perks and Benefits

• On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting ‘Experience Bonus’ after a year of service. The purpose is to fund a dream you’ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
• A comprehensive package consisting of base, bonus and LTI plan. 
• Check out more about our benefits here