Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As the Product Support Specialist, you will help maintain and refine the functionality of our Intellectual Property (IP) Operations through our Moderation and Rights Management platforms. These products are used by our IP Ops, Developer Relations, and Legal teams to protect IP for our users, developers, and brands. You will ensure that the IP Ops team is operating at peak efficiency and handling IP matters correctly and quickly. You'll use data-driven techniques, advanced process improvement and legal and policy expertise to ensure that we comply with Roblox's obligations, while facilitating happy rights holders, creators, users, and partners. You will integrate with safety product partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products.
You will report to the Intellectual Property Product Support Manager (PSM) but will also work closely and collaborate with Legal, Developer Relations, Trust & Safety Product and Engineering, InfoSec, and Marketing teams.
You Will:
- Lead and optimize IP Ops team performance using data-driven strategies and well-defined metrics
- Manage and guide a large team of Roblox IP Ops agents and staff, ensuring exceptional customer experience and meeting performance metrics
- Collaborate with cross-functional teams to identify and implement improvements in IP protection processes across the platform
- Analyze operational data to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement
- Implement and maintain standard operating procedures for IP-related processes, focusing on consistency, accuracy, and efficiency
You Have:
- Bachelor's degree or equivalent in law, business, operations, or a related field
- 3-5 years of experience in intellectual property management, content moderation, or a similar role in the tech industry
- Solid understanding of intellectual property laws, digital rights management, and content moderation practices
- Proven track record of implementing process improvements and optimizing workflows
- Experience using data to lead decision-making
- Strong communication and collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and contract workforces
You Are:
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
- Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
- Team-oriented: You lift up your peers and find ways to make the team stronger.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy (varies by exemption status)
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.