About the team:
The User Research team is part of Rubrik's Design team and works across many types of product initiatives at Rubrik to more effectively and efficiently deliver products and experiences that fulfill user needs. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact how organizations around the world manage and protect their data. In addition to conducting research, we also enable our teams (engineers, product managers, designers, sales, etc.) to learn and apply research skills. You will play a role in shaping how we build research as a core competency across Rubrik and define how we put users first when conducting research.
More about Rubrik Product Design Team !
As our company and products grow rapidly, it is crucial to scale the user experience of our product and our team in the right way and with the right people. Every hire counts!
About the role:
At Rubrik we pride ourselves in having a very customer centric product, from the CEO across all the different roles, and this in turn has helped us win the market so quickly and become one of Silicon Valley’s fastest growing companies.
We’re looking for a Senior User Researcher to join our team. In this role you’ll work closely with Product Designers, User Researchers, Product Managers and Developers bringing customer insights into every phase of the product development process, ensuring all the stakeholders have the data they need to build the next generation of Rubrik’s customer centric products and services. You’ll have the opportunity to influence product direction and address unmet customer needs in this exciting and rapidly growing space.
Our research work ranges from formative, evaluative studies, rigorous usability studies, to data analytics. You should have broad skills in user research, product research, and design research methods and a thorough understanding of qualitative and quantitative research concepts.
What you'll do:
- Help set the bar for a consumer grade design
- Create a deep understanding and empathy for our target customers through field research, surveys, personas, and other methods that you identify to be most effective
- Work closely and in full collaboration with design, dev, and product teams to identify research topics, and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy
- Ability to identify appropriate methodological framework given the problem space and/or research question
- Ability to independently manage research recruitment and scheduling logistics
- Ability to work within time constraints, shifting and competing priorities and schedules
- Ability to synthesize findings and make design/product recommendations
- Ability to develop metrics that appropriately reflect the user experience quality of a feature, product, or system
- Communicate results and recommendations, and advocate on behalf of our customers
Experience you'll need:
- 4+ years experience working within an enterprise company, researching consumer, enterprise and/or mobile user experiences
- End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple products areas and departments
- Experience with managing a complex workload and prioritizing in accordance with business priorities
- Experience with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams
- An online portfolio or work samples will need to be provided
Preferred qualifications:
- B.A/B.S or MS / Phd in Human Factors, Cognitive Psychology, HCI, or a related field
If you’re up for the amazing challenge of setting a consumer-grade bar for enterprise design, this could be the role for you. Please send us your resume and a link to your work!
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.