Workplace & IT Support Coordinator

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8 days old

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Workplace Experience Coordinator

Scandit Zurich (Onsite)

Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

Joining our People team 

We put people first. Always. Our People team is central to Scandit’s success. Creating a welcoming, inclusive and spirited culture where everyone can be their best.  From helping to deliver business strategy to reshaping people processes. This is the place to be if you are looking to make a big impact as a people professional.

Your opportunity

In this hybrid role, you’ll blend workplace experience management with IT support coordination to create a welcoming, productive, and secure environment for Scandit team members. You’ll be the first point of contact at the front desk, manage facilities, support internal events, oversee vendor relationships, and deliver essential IT services. With your proactive and organized approach, you’ll help ensure smooth day-to-day operations and contribute to a seamless employee experience.

Workplace Experience:

  • Welcome and assist employees, visitors, candidates, and vendors, ensuring positive experiences for all.
  • Serve as the main contact for team members, fostering a positive office culture.
  • Support senior leaders with administrative tasks, including document management.
  • Manage incoming calls, and company mail, and maintain an organized front desk.
  • Conduct daily office inspections, resolve issues, and ensure high standards for facilities and equipment.
  • Oversee on-site vendor services for cleaning, maintenance, and food & beverage, ensuring adherence to contracts and performance standards.
  • Coordinate and set up essential IT equipment for events, such as projectors, microphones, video conferencing tools, and reliable internet access. Ensure all systems are tested and ready to go before each event.
  • Provide on-site support during events, assisting with simple troubleshooting and helping staff or presenters with using technology, ensuring smooth operations throughout.

IT Support and Service Delivery:

  • Conduct regular sweeps of office IT systems to ensure all equipment is functioning and ready for use. Proactively address any potential issues to keep equipment in top condition and minimize downtime.
  • Oversee IT service delivery processes to ensure high-quality support for end users.
  • Coordinate IT-related orders (hardware and software) and manage inventory, working closely with suppliers.
  • Support IT onboarding for new hires, ensuring a structured and welcoming experience.
  • Manage collaboration and productivity tools (e.g., Google Workspace, Slack, Zoom, Office 365), enhancing team efficiency.
  • Global IT Service Desk supports managing the IT Zendesk queue.
  • Technical IT support for company events and meetings, including All Hands sessions.

Tools that We Use 

  • Google Workspace 
  • Enterprise (G-Suite Business) 
  • Google EDS 
  • Jamf Pro
  • Windows, Mac, and Linux 
  • Microsoft 365 
  • Zoom, 
  • Slack, 
  • 1Password 
  • Zendesk 
  • Access management (VPN, Meraki, etc)

Who we look for

Happy optimists, curious and passionate people, experts, and culture builders who enjoy working at pace and making things happen. Those who want to challenge the status quo and how things have been done. Does this sound like you? Here are a few other key qualities you need to bring to the role:

  • IT Support: 1-2 years in IT Service Desk or similar, with strong troubleshooting skills across PC, Mac, and basic networking.
  • Google Workspace & MDM Tools: Experienced with Google Workspace administration, as well as device management using tools like Google Endpoint and Jamf Pro.
  • Collaboration Tools: Familiar with supporting platforms like Slack, Zoom, and 1Password.
  • Organizational & Office Management Skills: Detail-oriented, with office management experience and the ability to prioritize tasks and handle multiple responsibilities effectively.
  • Team Player: Collaborative, proactive, and comfortable asking for and offering help as needed.
  • Language Skills: Fluent in German and English (written and spoken).

The good stuff
Here are just some of the reasons why people choose to build their careers at Scandit:

  • An attractive individual equity plan in a high-growth company 
  • Smart, people-first culture
  • Innovation hackathons 
  • Global team outings 
  • Festive/end of year all company celebrations 
  • Your birthday off 
  • Learning and development opportunities
  • Mentoring programs
  • Top-notch tech to enable you to do your most productive work
  • Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Singapore and Tokyo
  • Specific benefits related to the location you are joining

 

We are proud to be “GREAT PLACE TO WORK” Certified in the UK, USA, Switzerland, France, Italy  & Poland. “UK’s BEST COMPANIES FOR WELLBEING” in the UK 

You could be the difference
We strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. 

Imagine the What. Build the How.

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