We are seeking an experienced and passionate Community Leader to join our team in a management role. This opportunity is for someone who thrives in building, engaging, and nurturing vibrant communities across digital and physical spaces.

As the Senior Manager of the Community team, you will be the driving force behind cultivating and sustaining a strong and engaged community around our brand. You will act as the brand ambassador across social media and product community platforms, ensuring consistent messaging and fostering a supportive environment for our users.

Key Responsibilities:

• Brand Advocacy: Represent and promote the brand effectively, embodying and communicating its values across digital and physical spaces to current and prospective community members.
• Social Media Management: Oversee and manage all social media channels, developing content that resonates with the target audience of buyers and technical users (developers, product managers, data analysts).
• Campaign Coordination: Plan and execute marketing campaigns to drive engagement and align with the brand message, ensuring consistency across all platforms.
• Strategic Development: Collaborate with cross-functional leaders to develop and implement a community marketing strategy with measurable outcomes. Independently manage execution of strategies with minimal oversight.
• Growth and Engagement: Lead initiatives to drive community growth, enhance member engagement, and foster an active, supportive environment.
• Content Moderation: Monitor community-generated content, ensuring adherence to guidelines and highlighting valuable contributions.
• Feedback and Improvement: Implement frameworks to gather community feedback, analyze insights, and continually enhance the community experience.
• KPI Monitoring: Track and report key performance indicators to assess the success and impact of community initiatives.

Requirements:

• Experience: 7-10 years of proven experience in community management, social media, or related fields, preferably in a B2B context and targeting product or technical audiences. Demonstrated success in building and growing communities from the ground up is essential.
• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field. A Master’s degree is a plus.
• Skills: Strong communication, organizational, and interpersonal skills, with a customer-centric approach and excellent problem-solving abilities.
• Content Creation: Proven ability to create engaging content and manage social media platforms effectively.
• Analytical Abilities: Proficiency in using analytics tools to monitor community metrics and refine strategies.
• Presentation Skills: Strong written and verbal communication skills, with the ability to present ideas clearly at all levels.
• Community Focus: Demonstrated ability to cultivate an inclusive, supportive community environment with at least 5 years of experience.
• People Leadership: Experience onboarding and developing/coaching in-house talent or external resources to achieve specific objectives.

If you are a strategic thinker with a passion for community building and a proven track record of successful community management, we encourage you to apply for this exciting, confidential opportunity to lead and shape a growing community!

 

CO Posting: The base pay range for candidates located in Colorado is $140,000-$170,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

NYC and CA Posting: The base pay range for candidates located in New York City and California is $140,000-$170,000(/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs.The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.