Build the future of data. Join the Snowflake team.
The primary responsibility of the Professional Services Operations Analyst is to support the PS Operations team with the day-to-day operations and reporting. This role will provide oversight for the end-to-end processes and assist with the project lifecycles in the PSA. They will help with the month-end close process.
AS A PROFESSIONAL SERVICES OPERATIONS ANALYST AT SNOWFLAKE YOU WILL:
- Assist with project setup in the PSA system and project closeout. Ensure the accuracy of various project-related data elements, including those that affect revenue recognition and invoicing.
- Oversee time and expense entry and approvals process to ensure accuracy and timeliness. Highlight anomalies and coordinate adjustments as necessary.
- Work closely with the PS Operations managers on project and backlog hygiene, and preparation for month end.
- Run weekly reports to help ensure data entry accuracy
- New hire set up in PSA system and associated tickets for additional system access
- Coordinate deal review scheduling ensuring prerequisites are met before getting on the agenda.
OUR IDEAL PS OPERATIONS ANALYST WILL INCLUDE:
- 1+ years of professional services operations or related experience, ideally in enterprise software company
- Bachelor's degree required
- Experience working with PSA system. FinancialForce experience is a plus.
- Assertive conflict-resolution and problem-solving skills
- Clear and concise communication in both written and verbal form
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence and ease
- Ability to prioritize and organize workload across multiple groups
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.
The application window is expected to be open until August 10, 2024. This opportunity will remain posted based on business needs, which may be before or after the specified date.