Snowflake’s IT organization is seeking a Salesforce Business Systems Analyst to join our growing team. In this role you will have the opportunity to build business applications and design features to improve the reliability of our applications and systems. 

As the Salesforce Business Systems Analyst you will be the liaison between the business stakeholders and IT. You must have the ability to translate business needs into technical specifications, design and development solutions, test and deploy them into production. You have a passion for working cross functionally and building solutions to support business process and data flows and strength in solving platform issues with expert troubleshooting skills.

Reporting to our Senior Manager, GTM systems this role will work closely with our Sales, Support, Enablement, Marketing, Finance, Engineering, Security and other business partners, as well as Executives, on Sales, Service, and Community Cloud needs.

RESPONSIBILITIES: 

• Implement and enhance Salesforce CPQ platform and cross-platform integration solutions based on industry best practices
• Partner cross functionally with other business application owners to ensure our go to market business automation and data management processes are smooth and well connected. Have an excellent understanding of Salesforce CPQ, Sales, Partner and cloud in classic and lightning environments.
• Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
• Assist in defining, estimating, and shaping technical solutions using best practices
• Lead and manage the design, configuration, and deployment of our medium complexity CRM and other modules to support sales and support automation
• Responsible for designing and implementing enterprise IT projects in Salesforce. Duties include
• Gathering requirements from business users;
• Working with technical leads to transform and develop Salesforce.com design and implementation documents;
• Serve as a primary liaison between the business stakeholders and IT;
• Define and document user interfaces and support system and data requirements;
• Develop functional specifications and system design specifications;

REQUIREMENTS: 

• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Minimum 5+ years of direct experience working with Salesforce administration as a Business Systems Analyst at a firm or corporation.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s Saleforce.com instance and ecosystem integrated tools. Provide recommendations and assist in the creation of the strategic roadmap
• Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company, product Master), Order Management, Billing, Invoicing and Booking is a big plus.
• Experience in Sales and Service cloud application like order management, Service Contracts, Entitlement, Asset etc
• Experience in developing business process and requirements for integrating CPQ with external systems such as CRM, CLM and Workday
• Experience of SDLC methodologies (Agile, SCRUM, other)
• Highly developed written and verbal communication and interpersonal skills.
• Strong attention to detail, goal-oriented.
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to work independently
• Project Management experience

PREFERRED QUALIFICATIONS: 

• Experience in designing and implementing SFDC cross-organization along with cross-instance integrations in support of multiple business process environments
• CRM domain knowledge with relevance to the SAAS industry and its sales and service channels
• Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification
• Docusign CLM
• Project Management
• ServiceNow
• Snowflake