Snowflake is seeking a Senior Director of Field Operations for our Americas business. In this role you will serve as a partner and consultant to the SVP Americas and also lead a Field Operations team in driving strategy, planning and operational support for the Americas sales team.

IN THIS ROLE YOU WILL GET TO:

• Act as the partner to the SVP, AMS to develop and execute the strategy for the organization and all the regions and districts within it. 
• Helps the SVP prioritize goals and projects so their team and organization stay focused on the important priorities vs reacting to the urgent week-to-week at the expense of important.
• Lead and manage a team of Field Ops Managers. Both to execute the operational strategy of the business but also to lead, motivate and develop the team.
• Work with your leadership team and sales leadership on establishing an operating cadence and managing accountability of that operating cadence down to every district with the Americas.
• Operating Cadence: Manages and helps facilitate, in partnership with the SVP, business rhythms in the operating cadence such as team meetings, forecast calls, monthly reviews, QBRs.
• Driving this operating cadence will be a big responsibility and focus of the job.
• Rhythms of the business like preparation and execution for QBRs and forecasting are a significant part of the operating cadence.
• In meetings that the Field Ops Director attends or facilitates, help ensure good decisions are reached, all opinions are heard and decisions are carried out and action items are captured with respect to the AMS business.
• Proactively monitor key KPIs of the business and provide consultation to the SVP and his leadership team.
• Proactively provide analysis, recommendations and options to the SVP regarding decisions to be made, sales plays to run or problems to be solved for the business.
• Help maintain Salesforce CRM hygiene across the theater in order to drive execution, inspection, accountability and forecast accuracy in close collaboration with your Field Ops Managers and sales leaders.
• Stay up to date and informed of the pipeline, key deals and accounts and risks and strengths associated with each.
• Act as an escalation point on a variety of issues relative to the business (operational, compensation, quota, personnel, KPI risks, etc).
• In close partnership with central planning counterparts, lead annual planning for the theater across GTM roles and regions, including organizational design, resource investment priorities and cross-functional interlock.
• Act as the eyes and ears across the organization for the SVP and stays up to speed on all company HQ initiatives in Product, Marketing, Sales Engineering, Finance, Services, etc.
• Help nurture key relationships among top stakeholders in all departments across the company on behalf of the SVP (especially to teams SVP doesn’t have regular cadence like Product, Strategy, Specialists, etc).
• Manage risk by bridging interdepartmental gaps, by connecting the executive to what is really going on in the organization and being the negative feedback loop for current behaviors in the organization that are hindering long-term goals.
• Exercise exceptional discretion with confidential information to keep the SVP apprised of what’s going on in the organization and, where possible, to keep the organization informed of what’s going on with the SVP and his team.

ON DAY ONE WE WILL EXPECT YOU TO HAVE:

• Educational Background: Bachelor’s Degree in an analytical field (e.g., Computer Science, Business, Engineering, Mathematics, or Statistics); MBA is preferred.
• Experience: Minimum 15 years of experience in the technology industry, with at least 5 of those years working in GTM Operations.
• Data-Driven Insights: Demonstrable history of using data-driven insights to improve sales performance, including the ability to create analysis, influence others, and collaborate with different groups to meet requirements.
• Technical Proficiency: Extensive experience with Salesforce and related sales forecasting and reporting tools.
• Leadership and Communication Skills: Strong leadership and communication skills, with a proven ability to engage and influence stakeholders at all levels of the organization.
• Project Management: Exceptional project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.