As our ServiceNow BSA, you’ll be at the heart of our mission to streamline and enhance our business processes. Your role will be multifaceted, encompassing everything from visionary design to hands-on implementation. Here’s a snapshot of what you’ll be doing:

Innovation & Vision:

• Strategic Partner: Work closely with stakeholders to understand their vision and translate it into groundbreaking ServiceNow solutions.
• Creative Solutions: Think outside the box to design solutions that are not only functional but also innovative and future-proof.

Collaboration & Communication:

• Storyteller: Lead engaging workshops and interviews to gather requirements and tell the story of how technology can transform business processes.
• Bridge Builder: Serve as a bridge between technical teams and business users, ensuring seamless communication and understanding.

Design & Development:

• Architect: Design robust ServiceNow applications that align with business goals and best practices.
• Implementer: Roll up your sleeves and configure ServiceNow modules, working with developers to bring your vision to life.

Quality & Excellence:

• Quality Champion: Develop comprehensive test plans and oversee rigorous testing to ensure solutions meet the highest standards.
• Continuous Improver: Monitor performance and proactively suggest enhancements to keep our solutions ahead of the curve.

Education & Empowerment:

• Mentor: Create engaging training materials and lead sessions to empower users to fully leverage ServiceNow capabilities.
• Support Guru: Provide top-notch support and guidance, ensuring users feel confident and supported.

Project Leadership:

• Project Maestro: Manage projects with precision, ensuring they are delivered on time, within scope, and on budget.
• Communicator Extraordinaire: Keep stakeholders informed with clear and concise updates on project status, risks, and issues.

Who You Are:

• Experienced Professional: You have a Bachelor’s degree in Computer Science, Information Technology, or a related field and at least 7 years of BSA/Development experience, including 4 years with ServiceNow. Security Domain knowledge will be Plus.
• ServiceNow Savvy: You know ServiceNow inside and out, especially Custom Apps, App Engine Studio, Integration Hub,  ITSM, ITBM, HRSD, and GRC.
• Documentation Ace: Your documentation skills are top-notch – from business requirements to functional specs and test plans.
• Agile Enthusiast: You’re well-versed in Agile and Scrum methodologies.
• Great Communicator: Your communication and interpersonal skills are exceptional, allowing you to work effectively with diverse teams.
• Problem Solver: You have a knack for analyzing complex problems and devising innovative solutions.
• Certified Expert: ServiceNow certifications (like CSA, CAD, CIS) are a big plus.

Bonus Points For:

• Experience with REST/SOAP APIs and scripting languages like JavaScript.
• A solid understanding of ITIL processes.
• Previous experience in secure and regulated environments.

What We Offer:

• Competitive Compensation: A salary and benefits package that rewards your hard work.
• Innovation Culture: A chance to work with cutting-edge technology and innovative projects.
• Collaborative Environment: A supportive workplace where your ideas matter.
• Growth Opportunities: Continuous professional development to help you reach your career goals.