Build the future of data. Join the Snowflake team.
We are seeking a dynamic, detail-oriented, and experienced Travel and Events Specialist to join our Snowflake team. As a key player in our P2P team, you will be responsible for supporting individual travel and large group events, supporting general travel queries for our global traveler population, providing regular analytics and reporting on travel and meeting spend and KPIs, and strategically sourcing vendors and services to ensure the success of our events. The ideal candidate is well-versed in data analysis, adaptable to rapidly changing situations, and comfortable and able to engage with stakeholders across multiple departments. They have a strong foundational knowledge of the travel and events industry and a high customer service orientation.
The Travel and Events Specialist may also participate in cross-functional projects, streamline processes, and manage projects that are of high complexity and require a greater degree of strategic insight. This role requires strong analytical, project management, and interpersonal skills in addition to solid business acumen.
The ideal candidate must be comfortable working independently as well as in a team environment.
AS A TRAVEL AND EVENTS SPECIALIST AT SNOWFLAKE, YOU WILL :
- Coordinate with business requesters to plan travel, and arrange meeting accommodations and itineraries ranging from straightforward individual bookings and team off-sites, to complex group travel.
- Provide operational support in relation to global travel. Support the global traveler population for travel queries and requests.
- Develop and maintain relationships with key suppliers to ensure optimal pricing, quality, and service levels.
- Resolve travel escalations, manage relationships with vendors and travelers, and support cross-departmental initiatives related to travel.
- Monitor vendor performance and implement strategies to address any issues or improvements needed.
- Collaborate with vendors to streamline processes and drive innovation.
- Ensure compliance with all company policies and procedures
- Work closely with cross-functional teams, including event planners, marketing, finance, sales, P2P, and workplace, to understand their business needs and provide strategic solutions.
- Identify, evaluate, and onboard vendors and suppliers in the event industry.
- Conduct market research to stay abreast of industry trends, pricing, and emerging technologies.
- Ability to lead or take part in RFx events for event or marketing program sourcing efforts.
- Negotiate and ability to redline agreements with vendors to secure favorable terms and conditions.
- Implement cost-saving initiatives without compromising the quality and success of events.
- Prepare and deliver regular reporting and analysis of travel and meeting spend against budget.
- Analyze greater travel and meeting spend and trends, define cost benchmarks and policies, and develop recommendations.
- Utilize data analysis tools to assess and report on key performance indicators, cost savings, and other relevant metrics.
- Execution of projects assigned on an ad-hoc basis and assist with other initiatives as necessary.
OUR IDEAL TRAVEL AND EVENTS SPECIALIST WILL HAVE :
- Bachelor’s degree in business, hospitality, or a related field. Master's degree is a plus.
- 5+ years of experience in the travel and/or events industry. Experience with VIP or Executive travel is a plus.
- Strong negotiation skills and the ability to build and maintain vendor relationships.
- Excellent analytical and problem-solving skills.
- In-depth knowledge of travel industry players, practices, and processes.
- Excellent customer service and time management skills and a high level of follow-through.
- Highly organized, efficient, and customer service-oriented with a demonstrated desire to
- exceed expectations.
- Experience with travel and events tools is a plus.
- Proficiency in using data analysis tools and software.
- Effective communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced and dynamic environment.
- Bonus points for CMP/GTP/GLP certification.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.