The Role

Snowflake Warsaw (this role is onsite) is looking for an adaptable, proactive, and diligent Workplace Technician Planner. 

You will be an organized self-starter who possesses outstanding customer service with diligence and attention to detail. You will be comfortable taking the initiative to drive results, be solution-oriented, deal with ambiguity, rapid changes in priorities, and have the ability to coordinate with multiple cross-functional internal and external partners.

Reporting to the Regional Workplace Manager you will perform a variety of office support functions and duties including; 

GENERAL DUTIES & RESPONSIBILITIES:

• Maintain a high level of customer satisfaction with the delivery of Facility Management and building services.
• Perform facility inspections and quality assurance on a periodic basis. 
• Ensure procedures comply with company, local, state, and federal regulations (partnering with EHS).
• Report any issues of building systems (HVAC, fire/life safety equipment, elevators, UPS, generator, etc.)
• Respond to facilities requests ensuring timely and quality service delivery to colleagues.
• Identify problem areas that may require a higher level of infrastructure repair. Collaborate with appropriate cross-divisional staff to find solutions as required.
• Ensure compliance with warranties.
• Prepare status reports on all work in progress.
• Responsible for Workplace security, access control and badge administration
• Manage contractors and service providers and inspect work to ensure compliance with contracts,  policies, codes and regulations.
• Utilize the service ticketing system to manage work orders and PM schedules, and analyze ticket data to identify  trends and area for improvement
• Collaborate with cross-functional partners and team members to support project delivery.
• Assist with onsite events, including setup and breakdown.
• Assist Design & Build Project Manager with various ad-hoc projects as needed.
• Support Move,  Add, Change activities.

QUALIFICATIONS

• 3+ years of Facility/Workplace experience
• Facility background / education,  or other facilities certification preferred 
• Problem solving and adept at navigating options across various situations, requiring technical, analytical and quantitative abilities.
• Capability to read and interpret building plans and specifications.
• Strong organizational and time management abilities.
• Demonstrated skills in problem-solving, and vendor management.
• Ability to work in a fast-paced environment with constantly changing priorities and demands.
• Excellent interpersonal and customer service skills.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.