STARLINK ENTERPRISE ACCOUNT MANAGER (GOVERNMENT AVIATION)  

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature, through successful activation, ensuring all contract terms are fulfilled.  

This is an individual contributor role that will manage large, complex aviation agreements. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue. 

RESPONSIBILITIES:

• Be the primary point of contact for assigned customers or vertical, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships.
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing and implementing corrective actions
• Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction
• Helps implement airline and aircraft entry into service and growth plans.  Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting and reliability
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
• Represent Starlink throughout the assigned region by travelling to our partners offices, regional conferences and events as required.
• Support and develop proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable. 

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
• 6+ years of professional experience in business development, aviation operations, engineering or account management
• 6+ years working with customers in the aerospace and/or government operations  

PREFERRED SKILLS AND EXPERIENCE:

• Experience working with the US Government (DoD, IC), supporting operations and/or technical products and services
• Significant knowledge or experience in Government contracts and satellite communications
• Experience working with the FAA or other aerospace regulatory bodies
• Significant experience regarding aviation and/or commercial airline business and technical operations  
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules 

ADDITIONAL REQUIRMENTS:

• Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testing.
• Must pass DoD level background checks for entry into various government facilities.
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings