Customer Experience Specialist - EU

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7 days old

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Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  


We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:

  • Communicate directly with our customers via phone and email. 
  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue. 
  • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

    • What experiences will help you in this role:

  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills. 
    • This is a remote position and requires candidates to have an available work-from-home setup
    Desktop/Laptop system requirements:
    - 4th generation or higher, at least Intel i3 or equivalent processor;
    - at least 4GB RAM;
    - Windows 10 and above or MAC OSX operating system 
    - You are required to provide your own dual monitors
    A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
    PC Headset
    A high-definition (HD) external or integrated webcam with at least 720p resolution.

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