Salesforce Admin - Menu & Location

Los Angeles, California - Engineering Team

In office 4 Days per week

Reports to: Engineering Manager

The MeLo Team Philosophy

We are a team. Not a group of individuals. We are passionate about solving complex technical problems and take pride in the success of our products. There are no unicorns. Success depends on everyone working together to ship great features backed by maintaining frameworks for ongoing manual and automated testing. We are in this together.

Who we’re looking for

Are you a certified Salesforce (SFDC) Administrator interested in collaborating with software engineers? The Menu & Location (MeLo) Engineering team at Sweetgreen is looking for a strong Salesforce Administrator who understands the importance of declarative development versus programmatic development in the Salesforce ecosystem. We seek someone willing to step up and take ownership of the Menu & Location concerns within our Salesforce ecosystem, who is not afraid to mentor and educate on SFDC best practices, and is excited to play a critical role as we scale our operations!

In this role, you will help evolve the menu and location domain of 200+ physical locations and over 1000 outposts while supporting 3000+ team members.

We value, encourage, and support diversity in backgrounds and opinions. We are human, fallible, and lifelong learners—we make mistakes from which we learn and grow. We partner with product, design, data, IT, operations, and business stakeholders to long-term own the solutions we build to improve the lives of our customers.

Your Impact

• Self-starter: This role is for a motivated individual looking to own and help drive all parts of the codebase they touch. While the focus is on Salesforce, the scope of this role will extend beyond that system. This is the place to be if you seize problems to resolve and contribute to the teams and organizations you are part of.
• Teamwork: Together, we will automate and streamline how MeLo data is propagated through the organization. Audit tools that ensure data integrity, along with apps and services that support team members internally and in the field, will be the order of the day.
• Adapt: Change is a constant here, and with it comes new challenges. You will not be alone when facing them, but you will be expected to do your part. Fulfilling this role will mean thinking on your feet.
• Your Growth: A clear progression path and regular 1:1’s will guide you along your desired career goals. 
• Mindset: We continue to expand our footprint. Your solutions will contribute to taking the long view of managing not simply the 200 we have today but 500 or more tomorrow. We will develop with the future in mind.
• End-to-End: Review the existing system design and documentation to develop a deep understanding of the order lifecycle, with an eye toward quality and accessibility for all users.
• Log: Within Confluence, contribute to the documentation of various domain products. This will ensure the teams' tools we build are accessible and well-understood.
• Ownership: As issues and work arise, team members look to own the solution. They do not wait for someone else to do something. Things are looked into, tickets are created, and leadership is exercised within an individual's sphere of influence.

Qualifications and Experience

Qualifications:

• Salesforce Admin Certified preferred
• This is not a “learn on the job” kind of role, we’re looking for thought leadership and someone who knows the right thing to do and can help stakeholders and engineers understand the trade-offs between implementations.
• Experience with SFDC SOX Compliance (and other typical SFDC) audits
• We’re a public company, and compliance is a fact of life. You will assist in making sure our Salesforce instance meets all compliance required of us, SOX or otherwise.
• Experience leading SFDC projects, working with stakeholders, setting expectations
• Salesforce is the backbone of our operations and we have big plans
• Working knowledge of APEX
• We try to limit the use of writing custom APEX code unless it’s absolutely necessary. Knowing when to leverage Salesforce’s declarative tools like Process Builder and Flow, and when a custom Apex solution is required.
• Multi-Tenant Architecture & Governor Limits:
• Understand how Salesforce’s multi-tenant model works and be able to design solutions that respect governor limits (e.g., limits on SOQL queries, DML operations, etc.). This includes knowing strategies for bulk processing and efficient resource utilization.
• Data Model & Security:
• Deep knowledge of standard and custom objects, relationships (lookup, master-detail), and the implications for data integrity and sharing. They should also be comfortable configuring field-level security, role hierarchies, and sharing rules.
• SFDC Reporting + Dashboards
• Knowledge is power and your ability to understand our data and surface relevant information to help us

 You’ll do well here if you have the following traits:

• Growth mindset with a hunger to stay up to date on the best practices while still respecting the old ones that work
• Our business is always evolving, as are our engineers. We’re looking for someone who’s willing to put in the work to stay ahead of the curve, and empower our org.
• We believe the SFDC work to be done is finite, and would love to work with someone who is interested in growing into a full-stack engineer!
• Incredible personal drive coupled with patience when teaching fellow developers
• Our developers are self-taught SFDC enthusiasts and understand the power and potential of this tool, but we need someone who can push us to the next level.
• Solid communication and collaboration abilities
• If you can’t sell your idea and work well within a team, your skills won’t matter
• Disciplined work ethic
• Work hard, play hard; we respect work-life balance and love people who are efficient with their time and their teammates time.
• General knowledge of the fast-casual restaurant industry and SAAS vendors in the industry (OLO, Brink)
• This isn’t required, plenty of brilliant people in all fiends and there’s power to perspective; that said, if you’re building a rocket, it helps to have experience building rockets.

Our Tech Stack

Salesforce is utilized for our MDM(Master Data Management) system. It is the source of truth for our menu and location data. We rely heavily on SFDC’s Event Relay feature to keep custom development within our SFDC instance to a minimum.

We’re technology agnostic, but we tend to use lean tools that are best suited to the job. Our systems are built using various frameworks, but the most established are React Native, GraphQL, Nest.js, and TypeScript. We rely on Datadog for observability. We try not to over-index on the latest tech and instead focus on the tools that allow for the greatest development experience, quality of work, and productivity.

You and Us, Together

• Highly competitive pay + bonus plan
• Medical, Dental, and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• Pet-Friendly Office
• A clear career path with opportunities for personal and professional development
• Free Sweetgreen swag
• We are committed to providing equal opportunities for everyone who works for us and applies to join our team.

  #stayMeLo