Vendor Operations Coordinator

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7 days old

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Vendor Operations Coordinator

Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience. 

We are a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. THE ICONIC is people and planet positive, and we strive towards creating a positive impact in the world by driving genuine and meaningful change for the better of all communities involved. 

Our Operations team is the heart of our business, busy connecting our products to our customers in the most efficient way. They are spread across our large Fulfilment Centre, HQ and Production Hub. Their expertise covers Inventory, Inbound, Outbound, Delivery Experience, Fulfilment Strategy, Project Management, FC Analytics, Marketplace Operations and Vendor Management. 

What you’ll do

The Vendor Operations Coordinator is the operational interface between our vendors, and our internal stakeholders in Category Management and the Fulfilment Centre. The key focus is on coordinating the Inbound Logistics, Vendor Onboarding and Compliance for all new and existing vendors.

How You’ll Succeed

  • Support the Team Lead in making introductions and touch points with all new vendors
  • Ensuring Operational excellence for EDI Compliance across our Vendor Community
  • Supporting Vendors through successful delivery at our Fulfilment Centre, adhering to our Operational Guidelines
  • Drive to achieve Key Performance Indicators on vendor onboarding, Electronic Data Interchange (EDI), Vendor Compliance and Inbound Logistics Accuracy
  • Continual focus on 100% operational alignment and visibility as to when deliveries are due with what quantity, content and quality
  • Review, approve and coordinate deliveries into the Fulfilment Centre
  • Action shipping Notice Creation to ensure Inbound shipments are timely and accurately enter into the OMS system
  • Develop and maintain vendor relationships to help in avoiding and resolving Quality Assurance & Compliance issues
  • Manage and support vendor relationships to ensure product delivery complies with our Operational Guidelines 

What it takes

  • 1 to 2 years experience in a vendor/customer facing role, or a desire to excel in this area
  • Experience in Logistics within the retail industry will set you apart from the competition
  • Ability to bring  ideas for improvement and looking to implement new processes
  • Strong attention to detail & accuracy
  • Passion for data analysis and operations
  • Overall exceptional communication skills both written and verbal

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC:

  • Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
  • The learning  collective. Get your knowledge fix with our learning days & hackathons 
  • Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year 
  • Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
  • Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs
  • People first. Access to our Employee Assistance Program for you and your family
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
  • Refer a friend. Enjoy a  referral reward for successfully placing a referral

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]