Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
We’re seeking a Head of Enterprise - Italy to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment for the Italian market. This is a unique opportunity to play a pivotal role in shaping Trustpilot’s presence in an important market. You’ll be instrumental in building and mentoring a high-performing team, defining and executing growth strategies, and fostering relationships with key stakeholders.
What You’ll Be Doing
- Lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver strong growth and customer retention in the Enterprise segment.
- Define and execute a go-to-market strategy tailored to the Enterprise market, ensuring alignment with Trustpilot’s global vision and the specific needs of the Italian region.
- Recruit, onboard, and develop skilled professionals, promoting a culture of excellence, collaboration, and inclusivity.
- Act as a trusted advisor to Enterprise customers, understanding their complex needs and delivering tailored solutions that drive value, retention, and revenue expansion.
- Drive Enterprise account growth through strategic account planning, upselling, and cross-selling opportunities.
- Collaborate cross-functionally with Pre-Sales, Partnerships, Product, Operations, and Marketing to create a cohesive approach to market growth and customer success.
- Ensure operational excellence by refining processes, measuring performance, and providing actionable insights to senior leadership.
- Take full ownership and accountability for achieving revenue targets, customer retention goals, and market penetration objectives.
- Represent Trustpilot as a key player in the Enterprise SaaS space, developing relationships with high-profile clients and industry stakeholders.
Who You Are
- 5-10 years of experience leading teams in Enterprise SaaS Sales and Customer Success, with a strong track record of driving revenue growth and retention.
- Proven track record of exceeding sales and customer success targets, demonstrating consistent success in high-performance environments.
- Expertise in complex, multi-stakeholder enterprise negotiations, engaging with C-level decision-makers in large organizations.
- Strong strategic thinking with the ability to define and execute impactful go-to-market strategies.
- Experience managing distributed teams, fostering collaboration and alignment across different cultures and locations.
- Deep understanding of Enterprise customer needs and the ability to position solutions that drive measurable business value.
- Proven ability to drive upsell, expansion, and retention in Enterprise accounts through consultative relationship management.
- Results-driven mindset, with a strong sense of accountability and ownership over business outcomes.
- High level of technical and product acumen, with the ability to translate product capabilities into customer value.
- Excellent communication and influencing skills, with the ability to interact effectively with internal and external stakeholders at all levels.
- You're open to travel within Italy but also to visit our HQ in Copenhagen
- Fluent in Italian and English, with strong verbal and written communication skills.
What’s in It for You?
- Hybrid working model 2/3 days on site in our Milan office and the rest working from home
- Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
- A lucrative commission structure, company bonus, RSUs and benefits
- 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning
Still not sure?
We are Open to All, which means we want everyone to see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and are uncertain about meeting all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.