We are seeking an exceptional candidate who is organized, detail-oriented, and dedicated to join us in Issue Management. This role requires coordination within a small team to manage new and ongoing issues in real-time to help solve issues for our employees and customers.
Our ideal candidate is energetic and enthusiastic, with an ability to create and maintain reporting, build strong relationships across several groups, document solutions and manage communications across multiple channels.
What you'll be doing
Provide issue management for a constantly expanding line of consumer products and servicesCreate, manage, and maintain daily / weekly / monthly reporting of issues reported by customers and employees and identify areas to improve existing processesDocument and distribute customer remediation guidance and consultation for customer-facing employees and manage lines of communication between Operations, Product, and EngineeringConsult with business lines on potential findings; assist with determining risk and priority level of identified issuesManage customer-facing event notifications and Issue Management Jira dashboardsYou'll bring the following required skills and experiences
Experience working in a fast-paced, rapidly changing environment with the ability to build and maintain relationships with people at all levels of the organizationProficient in Google Suite, Jira, and other servicing toolsWilling to work weekends and occasionally some late evenings/early mornings on an ad-hoc basis Strong time management skills with the ability to work independently
