Job Overview: A Dog Swim Instructor’s primary function at AquaPups is to provide the highest quality in customer service, cleanliness and safety.

In doing so, the Dog Swim Instructor will make a positive difference in the lives of each patient, client, and coworker. This role will ensure the health and happiness of all pets in the facility.

Requirements:

• Strong communication skills with coworkers and clients
• Ability to work well with others, as a team
• Ability to multitask, prioritize and delegate
• Flexibility and the ability to adjust to a changing environment and handle stress calmly
• Attention to detail and willingness to question when unsure-ability to think before acting
• Self-motivated, hard worker, and, exceptional customer service
• Willing to learn new tasks and learn quickly
• Able to receive criticism and accepts responsibility for actions
• Professionalism
• Dependable and reliable
• Utilize our doctors, management and employees as needed
• Schedule and perform introductory, group and private swims
• Assess dog behavior and health for group or private swim or if rehabilitation is needed first
• Caring for boarding cats and administering medications, as directed
• Notify management of supply shortage
• Notify management of broken equipment, client concerns, dog fight, accident, injury, etc.
• Pool equipment proper handling and storage
• Proper handling of chemicals. Pool testing and water chemistry follow chart
• Cleanliness of facility
• Maintain retail, pool equipment, life vests etc
• All AquaPups employees must wear the designated uniform and equipment while working and maintain personal hygiene.

Purpose: The primary purpose of this position is to establish positive relationships with owners and pets while encouraging and creating a positive experience at AquaPups. This includes but is not limited to creating appointments, keeping the facility clean, safely using and monitoring the pool, equipment and assisting clients with questions or concerns

• Attach records in the appropriate manner
• Creating and maintaining positive interactions for the owners and pets
• Communicate with clients in a positive manner
• Monitoring patient behavior and acting/reporting accordingly
• Greet with a smile
• Keep informed about pet's condition

Specific Duties:

• Responding to all clients in an appropriate manner and address emergencies in a timely manner
• Responding to abnormal behaviors and reporting appropriately to management. This includes but does not limit, upset/angry clients and injuries from owners and pets
• Appropriately using the designated computer system to input patient charges and information. This system is not to be used for personal use
•  Assist with checking in patients
• Checking all forms of communication as directed
• Assisting with restocking and cleaning throughout the facility  
• Assisting in calling clinics for records and reports and attaching accordingly
• Safe handling/restraint of animals as necessary  
• Document all conversations with owners in the appropriate chart
• Maintaining voicemails and responding accordingly
• Processing payments for clients