Receptionist

North Buffalo Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect
As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Great pet discounts!

Salary: $18-$20/hr based on experience and skill set.

Schedule: Schedule may vary based on hospital need. Will work 4-5 days Mon-Fri and rotating Saturdays.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• 1+ years of previous experience as a veterinary receptionist.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About North Buffalo Animal Hospital
North Buffalo Animal Hospital offers full-service veterinary care including dentistry, surgery, and tailored care for senior pets as well as for puppies and kittens. We are located in the former Elmwood Small Animal Hospital building, with new state-of-the-art equipment and led by an expert local veterinary staff including co-owners Dr. Reed Stevens and Dr. David Gurzak.