Practice Manager for Green Hills Veterinary Clinic 

Schedule: Monday through Friday typically, 7:30 AM to 5:30 PM, four of the days per week, with flexibility on the fifth day (e.g., Wednesdays may involve arriving later but staying later, some days may include leaving earlier depending on clinic needs and workflow). A consistent presence during peak hours is expected, with some flexibility based on weekly demands.

 

Summary:

Overview: The Practice Manager is responsible for the overall management of the veterinary hospital, including overseeing staff, managing operations, and ensuring high-quality client and patient care. This role requires strong leadership, organizational, and administrative skills to maintain a smooth and efficient practice.

Salary: $60,000-$70,000 Dependent on experience and Skill 

Essential Responsibilities:

• Oversee the daily operations of the hospital, ensuring all aspects of the practice run smoothly.
• Implement and enforce hospital policies, procedures, and protocols to ensure compliance with legal and regulatory requirements.
• Manage scheduling of staff, including technicians, and support personnel, to ensure adequate coverage and efficient workflow.
• Oversee inventory management in collaboration with Inventory Manager, including ordering and stocking of medical supplies and equipment.
• Manage the hospital’s budget, including monitoring expenses and revenue to ensure financial stability.
• Plan and implement capital expenditures in coordination with the Owners, Operations, and Medical Director to support the hospital's growth, enhance medical services, and ensure long-term financial stability.
• Review and analyze financial reports and key performance indicators (KPIs) to identify areas of improvement to enhance the clinic's revenue and profitability and implement strategies for improvement.
• Oversee billing and payment processing, including Accounts Payable and Accounts Receivable, and handling client accounts to ensure accurate financial records and timely payments and collections.
• Recruit, hire, train, supervise, and, if necessary, take disciplinary action for non-veterinarian hospital staff
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Foster a positive work environment and address staff issues, conflicts, and concerns effectively.
• Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication.
• Address and resolve client complaints and concerns with empathy and professionalism.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Build and maintain relationships with clients, community organizations, and referral partners.
• Represent the hospital at community events and participate in outreach activities to enhance the hospital’s reputation.
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate.

• Maintain an active presence throughout the hospital, actively engaging in both the front and back areas to support the staff, monitor operations, and proactively address issues as they arise with attention to strengths and opportunities.

• Performs other related duties as assigned.

Qualifications:

• Bachelor's degree in business administration, healthcare management, or a related field is preferred, but candidates with strong relevant skills and experience will be considered.
• Previous experience in a managerial role, preferably in a veterinary or healthcare setting.
• Knowledge of veterinary procedures, terminology, and industry standards is advantageous.
• Strong leadership and management skills, with the ability to motivate and guide a diverse team.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficient in Microsoft Office, including Excel, PowerPoint, and Outlook.
• Experience with practice management systems (e.g., AviMark, Cornerstone) is preferred.
• Strong financial management skills, including budgeting and financial reporting.
• Exceptional interpersonal and communication skills, with a focus on client and staff relations.
• Ability to handle high-pressure situations and make sound decisions.
• Compassionate and client-focused approach to animal care and service with an ability to remain calm under pressure.
• Strong work ethic and a team-oriented attitude with a collaborative approach to care.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift up to 25 lbs. individually and over 25 lbs. with a team lift. Must be able to squat, bend, sit, and stand when needed and possibly for long periods of time.

Notes:

• Reasonable accommodation may be made to perform the essential functions.
• This job description describes the ideal candidate for this position and in no way implies any limits to a person’s desire to apply. To meet the needs of the company, employees may be assigned other duties, in addition to or in lieu of those described above.
• Any duties are subject to change at any time.
• This document does not create an employment contract, implied or otherwise, other than
• an “at-will” relationship.

 

Please note that only licensed veterinarians (DVMs) and credentialed professionals are authorized to provide medical or behavioral advice. Non-DVM and non-licensed employees are encouraged to refer all medical and behavioral inquiries to qualified staff to ensure accurate, professional guidance for the well-being of our clients and their pets. This policy helps us maintain the highest standards of care and professionalism in our services.

EOE: Veterinary Practice Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.