Receptionist

Petersen Pet Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. 

 

What to Expect 

 As you join our team, expect to be supported in your work and home life with: 

• A comprehensive benefits package, including medical, dental, and vision insurance 

• Paid time off and a 401(k) plan for full-time employees 

• Professional development opportunities  

Salary: $15.00-$17.00 dependent on experience and skill

Schedule: Three full days and two half days (includes every other Saturdays)

 

Key Responsibilities:  

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. 

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. 

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. 

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. 

• Assist in maintaining cleanliness and organization to ensure a positive client experience. 

Qualifications: 

• Previous experience as a veterinary receptionist or medical office assistant preferred  

• Strong organizational and multitasking skills 

• Ability to maintain a calm, professional, and positive demeanor   

 

Why Petersen Pet Hospital in Hiawatha, Iowa?
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 7 doctor small animal practice. We are AAHA Accredited, Fear Free, Feline Friendly, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality and caring.