CastleGate Forwarding is looking for an experienced and strategic Product Manager (non-technical) to join its dynamic team. This role is a blend of product management and training expertise where you will be responsible for developing, enhancing and managing our freight forwarding solutions while also designing and implementing a comprehensive corporate training program. 

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and beyond. We offer a full suite of shipping services (Asia consolidation, ocean freight, drayage, customs brokerage, cargo insurance, etc.) that aims to provide Wayfair suppliers with competitive and convenient logistics solutions. As part CGF Sales and Service, you will play a key role in growing and executing on our strategic business lines. This is a highly visible and exciting role and one that will offer the right candidate an opportunity to lead a core part of our strategic vision. As you pursue strong relationships with CGF suppliers, success will be demonstrated by increasing supplier satisfaction and growing the percentage of volume shipped by CastleGate Logistics for each supplier.

What You'll Do

Product Management

• Oversee the entire freight forwarding product lifecycle from concept to launch, including product development, testing and improvements
• Deliver high quality products that further enhance the CGF Value proposition for its customers base
• Build and leverage relationships with the Sales and Service Teams to assess suppliers/customers pain points and areas of opportunity through the Voice Of the Customer program 
• Travel to conferences, trade shows, in person meetings to conduct competitive analysis, market research and customer feedback sessions to identify new product opportunities and improvements for existing product offerings, 
• Collaborate with cross functional teams including CGF and Wayfair to understand market and supplier specific demands, translate these demands into actionable product strategies
• Define product roadmaps, Key Performance Indicators and milestones that align with company goals
• Manage product budget, resources and timelines to ensure successful product delivery
• Work closely with tech team to deliver high quality product features and enhancements while ensuring compliance with regulatory and industry standards
• Own the supplier experience and drive improvements to NPS across the supplier portfolio

Corporate Training Program Development and Execution

• Design, implement and manage a corporate training program for CGF employees supporting freight forwarding operations
• Help develop comprehensive training curriculum, materials, including e-learning modules, manuals and assessment tools to ensure consistent and efficient knowledge sharing. Train internal cross functional teams as needed.
• Coordinate the training execution with department sponsors to identify skill gaps, training needs, material creation/maintenance
• Create training schedules and sessions that support belt certifications, addressing core competencies and specialized skills specific to the freight forwarding industry
• Facilitate training for new entry level hires
• Track and assess training outcome, driving e-NPS improvements through the execution of the corporate training program. Adjust program content to ensure objectives and employee feedback are taken into account
• Stay informed about industry trends, best practices and regulatory updates to incorporate them into the training content

What You'll Need

• Bachelor’s degree in Supply Chain or Business required and a minimum of 5 years in product management, customer success, operations, logistics, supply chain environment, learning & development or sales enablement
• 5-10+ years of experience in product management within the freight forwarding, logistics or supply chain industry
• Proven experience in developing and delivering training programs, ideally in a corporate or professional environment
• Managerial experience preferred with ability to train, develop and lead a team against set goals and competencies 
• Exceptional project management, data analysis, organizational and communications skills
• Excellent written and verbal communication skills – executive presence, ability to influence internal/external partners as well as leadership
• Experience in managing internal and external stakeholder relationships and addressing negative feedback head-on
• Collaborative self-starter who is able to work in a fast-paced environment with a certain level of ambiguity
• Ability to lead through influence and work effectively with people from various backgrounds
• Proficient with Google Suite, Looker, Salesforce

An Important Note about Wayfair's In-Office Policy

• All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.