Who we are:

Zinier’s No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running. 

No two field service organizations are alike…

From the IT ecosystem you connect with, to the workflows executed in the field, your business requirements are unique. And in the fast-paced world of field service, those requirements can change rapidly. And that’s exactly why you need Zinier.

ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional, but also customizable to meet specific use cases, ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance.

We are a global team headquartered in Silicon Valley with leading investors including Wipro, Telmex, Black & Veatch, NCR, Toshiba and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

Why we exist:

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways.

For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. 

Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help 

organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

What we’re looking for

Ideally you have demonstrated an excellent track record by transforming technical requirements into well-thought-out solution recommendations in alignment with the product specs, envisioning the end solution based on customer needs, developing clear system specifications and identifying opportunities to optimize the solution. You should have experience working in business transformation programs where we need to fit a product based solution. We’re looking for Solution Architects who thrive in an agile, collaborative, global company, who would love to work with the best in class technology team and strive to unlearn and learn new things everyday.

What the role offers

• Work with lead solution architects in gathering and analyzing business and technical requirements, documenting processes, and defining solution scope.
• Participate and contribute to customer meetings, workshops and design sessions.
• Collaborate with development teams and cross-functional teams to design and develop technical solutions aligned with business goals.
• Define and maintain technical implementation documentation (Low Level Design) 
• Contribute to the product features evaluation, selection, configuration and customisation, while maintaining the highest implementation and integration standards.
• Troubleshoot technical issues, provide recommendations for resolution, and support post-implementation activities.

What you’ll bring

• 6-12 years of SaaS experience in a professional services / client-facing capacity.
• Past experience working in a fast growing startup (servicing enterprise or mid size businesses) with an evolving product roadmap is a plus
• Good to have a Field Service Management experience
• Past experience in finding creative solutions to manage product gaps
• Experience with client services and solution delivery in an Agile environment is preferred.
• Experience working with JIRA, Confluence or other ticketing and project management systems.
• Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
• Knowledge of data models, JavaScript and a good understanding of JSON.
• Strong English communication skills. 
• A high level of attention to detail, excellent follow through, and reliability.
• Experience engaging with people across a variety of levels with diverse backgrounds.

What you can expect from Zinier

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (extra quarterly paid time off), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Zinier to support you. 

Zinier’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.