Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Join our dynamic Customer Experience (CX) team and play a critical role in ensuring the seamless operation of our sales, marketing, and post-sales applications. As a Systems Administrator, you will oversee the administration and optimization of core post-sales platforms, contributing to the success of our customer-facing operations. You will collaborate with cross-functional teams to drive operational excellence, support business growth, and help shape the future of our technology ecosystem. This role offers an exciting opportunity to work in a fast-paced, evolving environment where your expertise and leadership will directly impact the company's strategic goals. 

Why Join Us:

Join our Customer Experience (CX) team as a Systems Administrator, where you'll optimize key post-sales applications and collaborate with cross-functional teams. This role offers a chance to shape impactful solutions in a fast-paced environment.

Impactful Contributions:

Your work will enhance sales, marketing, and post-sales processes, ensuring seamless operations and alignment with business goals. You'll manage critical platforms and drive operational excellence.

Exciting Work Environment:

Take on projects that require innovative problem-solving and technical expertise. You'll play a key role in optimizing applications and implementing new technologies.

Growth Opportunities:

Develop your skills with cutting-edge CX technologies while working with experienced professionals. This role offers a path for career growth in a dynamic organization.

Cutting-Edge Tools and Technologies:

Use platforms like Gainsight, Certinia, and Salesforce to drive efficiency and innovation in CX operations.

If you're a passionate and experienced Systems Administrator seeking a role where your contributions make a significant impact, we invite you to be part of our innovative team at Zuora. Join us in shaping the future.

This is a hybrid position, so you'll work both remotely and in the office.

Our Tech Stack: Salesforce, Tray.io, Gainsight, Certinia, Flosum

What you’ll do

• Manage and administer key CX applications, ensuring optimal performance across post-sales environments
• Perform system configuration, troubleshooting, and issue resolution for core post-sales platforms while coordinating with vendors when necessary
• Collaborate with cross-functional teams to optimize and integrate post-sales applications, ensuring alignment with business needs
• Contribute to the ownership of the post-sales platforms, process, team enablement, data insights and tracking with the goal of improving the customer journey for our customers
• Assist with building & driving process, change management, systematic practice and tooling for post-sales functions across product lines.
• Be a confident, hands-on individual contributor with the ability to do the work, as well– you can see what needs to be done and work backwards to drive execution based on data
• Coordinate with cross functional leaders and earn credibility through your expertise on process and systems as a strong communicator and effective influencer.
• Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically

Your experience

• Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
• Proven expertise in configuring and troubleshooting Salesforce, Gainsight, Certinia and other post-sales platforms
• Gainsight Administrator certification is strongly preferred; additional certifications in Salesforce and Certinia are a plus
• Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams
• Eagerness to stay updated with emerging CX technologies and contribute to continuous improvement initiatives
• Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
• Strategic thinking and prioritization
• Problem solver with a systems mindset preferred
• Gainsight experience is a must

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.