COMPANY OVERVIEW.

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM AND ROLE

Zuora’s Global Cloud Services teams are responsible for Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services, release management, and more - for Zuora’s customer facing SaaS products and platforms. Our technologists sit across USA, Costa Rica, China, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

Reporting to the SVP of Cloud & Support, this leader will be responsible for defining and executing a multi-year cloud strategy, ensuring operational excellence, and driving automation-first approaches across Zuora’s AWS-based cloud infrastructure. The role requires a balance of strategic vision, hands-on leadership, and production engineering expertise to support Zuora’s growth while maintaining world-class reliability, performance, scalability, and security standards.

This role can be remote from anywhere in the US. You’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

KEY RESPONSIBILITIES

• Lead, mentor, and scale a high-performing cloud operations team, fostering a culture of accountability, innovation, and operational excellence.
• Own and execute a scalable, cost-effective cloud strategy, ensuring availability, security, and performance across Zuora’s AWS-based SaaS platform.
• Optimize Zuora’s cloud environments to support current and future business needs, balancing cost efficiency, performance, and reliability.
• Drive a resilient, self-healing cloud infrastructure, leveraging infrastructure-as-code (IaC), automation, and AIOps to reduce operational toil.
• Enhance and drive incident management processes, including accelerated escalations, root cause analysis (RCA), and continuous improvement.
• Enhance observability, monitoring, logging, and alerting to proactively detect and resolve issues before they impact customers.
• Define and operationalize best practices for release management, ensuring a high-quality, low-risk software release process.
• Partner with Engineering teams to improve CI/CD pipelines, enabling seamless and reliable software delivery across environments.
• Own and drive developer enablement initiatives, ensuring cloud-native tools, infrastructure, and services are available to accelerate engineering velocity.

YOUR EXPERIENCE

• 15+ years of experience in cloud operations, infrastructure management, or a related field at a large, high-growth technology company.
• Proven track record of leading and scaling high-performing cloud production engineering teams.
• Deep expertise in cloud platforms (AWS preferred; experience with Azure and GCP also valuable).
• Strong experience with release management, CI/CD pipelines, and developer enablement in a cloud-native environment.
• Expertise in reliability engineering (SRE), incident management, and large-scale production engineering.
• Strong leadership skills, with the ability to motivate, inspire, and build trust within the team.
• Excellent executive-level communication skills, with the ability to influence senior leadership 
• Experience in a public B2B SaaS environment is a plus.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].