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The Account Manager will be responsible for onboarding photography companies to CubiCasa’s floor plan platform. This role requires a customer-focused professional

who can build strong relationships, provide exceptional support, and ensure a seamless

onboarding experience. The ideal candidate will have a blend of project management, technical

proficiency, and customer success expertise.

Currently, we are welcoming applications from candidates residing in the following states: Alabama, California, Florida, Illinois, Michigan, Minnesota, Mississippi, Nevada, North Carolina, and Washington.

What You Will Work On

Guide photography companies through the onboarding process, ensuring they understand the platform’s features and benefits.

Provide personalized training sessions (virtual or recorded) tailored to client needs.

Collaborate with internal teams to ensure all onboarding milestones are met.

Serve as the primary point of contact for assigned accounts, building strong and lasting relationships.

Monitor account activity and proactively address challenges or concerns.

Identify opportunities to upsell additional services or features.

Onboard photography companies to CubiCasa's products and services

Provide best practices and recommendations to maximize the value of the platform.

Gather and analyze customer feedback to identify areas for improvement.

Collaboration and Reporting:

Work cross-functionally with Sales, Product, and Customer Support teams to ensure alignment on customer needs.

Report on account activity, onboarding progress, and customer satisfaction metrics.

Address technical or operational issues that arise during onboarding, working with technical teams to resolve them promptly.

Educate clients on troubleshooting steps to enhance their platform experience.

Who We Are Looking For

2+ years in account management, customer success, or related roles.

Experience working with SaaS platforms or digital tools for small businesses is a plus.

Experience in real estate photography, editing or listing media creation is necessary

Strong interpersonal and communication skills, both written and verbal.

Ability to manage multiple accounts and projects simultaneously.

Proficient in CRM tools (e.g., HubSpot, Salesforce) and virtual meeting platforms.

Technical aptitude to learn and explain software features and functionality

A background or familiarity with the photography, real estate, or media industry is preferred.

A customer-first mindset with a proactive approach to problem-solving.

What You Can Expect

Competitive compensation and immediate contribution!

Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents.

An innovative culture that understands the importance of quality of work over quantity.

Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.

Learning and development programs to help advance your career and personal growth.

What We Value

Lead with Collaboration! – Great ideas come from open discussion and teamwork.

Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans.

Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners.

Customers First, Always! – Listening, evolving, and delivering top-tier support.

Apply Now