The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Are you an experienced leader ready to take on a pivotal role in driving growth and client success? As the GM, Client Services for the DACH region, you'll lead a talented team to deliver on revenue targets and strengthen key client relationships. You'll play a critical role in shaping the future of our organisation as part of the EMEA leadership team, collaborating across functions to unlock new growth opportunities and streamline processes. This is a key position for a strategic thinker who thrives in a fast-paced environment and is passionate about team development and client success.

What you'll be doing:

• Lead the DACH Client Services team
• Grow The Trade Desk revenue with existing clients, consistently delivering or beating quarterly based targets.
• Be part of the EMEA Client Services leadership team and actively contribute to how the organisation evolves.
• Build and develop strong relationships with executive level leadership, external Clients and internally to drive effective team strategies.
• Engage with the broader industry to help drive TTD’s forward-thinking Initiatives and represent the Trade Desk in industry events.
• Set and drive vision & purpose and take a multi-year view in decision-making.
• Fully own the client support structure and portfolio product needs along with translating the needs of our clients and informing our product strategy.
• Manage, motivate and empower a team of Account Management and Trading specialists to drive consistent YoY account growth, overseeing day-to-day management of the Pod Leads, motivating the team by setting clear expectations, developing career path plans, providing constructive feedback, managing bandwidth and maintaining a high level of performance from the team, reporting progress against goals to management.
• Guide and manage different and unique career development tracks within the Client Service organisation.
• Proactive in attracting top talent and ensure the development of talent at all levels within the team, which includes succession planning and overseeing hiring at all levels.
• Communicate effectively with other functional leaders (product, marketing, inventory, partnership team) by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organisation.
• Work closely in partnership with the Business Development leadership teams to scale high growth, unblocking and resolving issues that are impacting the team’s ability to hit goals by collaborating with cross functional leadership and optimising processes.
• Take on complex problems and create routes to scalable solutions quickly, decisively, and resourcefully.
• Set the tone for the CS DACH team and add to our values.

 Who you are:

• A proven senior leader who can inspire, motivate and drive scaled team performance.
• Someone who takes a multi-year view when planning and making decisions.
• Extensive programmatic knowledge is highly preferable.
• Proven ability to lead teams through change, implement new strategies, and manage transitions effectively in a fast-paced, evolving environment.
• Experience with change management.
• Strong track record of managing people managers.
• A natural leader and motivator of people with a collaborative team approach.
• Ability to build strong relationships with internal and external stakeholders, executive team, and industry groups.
• Highly organised, strong attention to detail with the ability to execute in an intense and fast-paced environment.
• Extensive experience running large Client Services teams.
• New business development experience.
• Ambition to develop and grow.
• Excellent influencing and negotiation skills.
• Ability to Identify business and organisational Improvement opportunities and develop strategies to capture those opportunities.