Northgate Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.
• No weekend hours!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday through Friday, 7:15 AM – 6:00 PM, with a typical schedule of four workdays per week. No weekend hours!

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Northgate Animal Hospital

Northgate Animal Hospital in Hixson, TN has been providing cutting edge veterinary care in Chattanooga for over two decades. We are committed to our clients and their pets!  At Northgate Animal Hospital, we offer complete pet health care services to make sure your pets stay happy and healthy including physical examination, veterinary X-ray facilities, dental treatment, laser surgery procedures and diagnostic analysis.  Whether you have a new puppy or kitten, or your companion is a senior pet, Northgate Animal Hospital will provide you with the latest cutting edge technologies in veterinary dentistry and medical treatment for your pets.