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Associate UX Writer

See more jobs from INSIDER.

about 6 years old

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Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We are looking for Associate UX Writers who want to come up with the best ideas and solutions!

Are you passionate about creating exceptional experiences using the power of words?

An excellent user experience is all about understanding the user, establishing their flow through the journey, creating a concept of pleasing visual design and engaging interactions, as well as communicating with them through favorable written content. 

UX Writers are user counselors. They understand the users’ needs and guide them through their journey using the power of words. UX Writers are master copycrafters and storytellers who are passionate about creating unique experiences. They are also great team players working closely with researchers, product managers, designers and software developers, and many more experience design-related professionals.

If you are interested in; analyzing user behavior and data evaluation, mastering user journeys and interaction flows, problem-solving, ideation and experimentation, progressive design iteration and documentation, creating user-focused written user experience content, 
especially favorable, consistent, sophisticated microcopy, then you will like to know more about the Insider Product Design experience.

As an Associate UX Writer here at Insider, part of your everyday job will be:

  • creating all written content; labels, helpers, buttons, all sorts of microcopy, and user guides based on the tone of voice of the product
  • continuously checking and updating the ever-evolving product texts for consistency and recency
  • creating and maintaining the Insider's written style guides, technical and process documentation
  • working closely with Product Designers, Product Managers, and other stakeholders
  • We want you to join us while we are taking a step into the future if you:

  • have a Bachelor’s Degree or equivalent in HCI, Communication Design, English, or a related field
  • have at least 1-2 years of professional experience as a writer, content creator, or editor (preferably in B2B products)
  • have an understanding of UX processes, information architecture, and microcopy,
  • are highly proficient in spoken and written English; obsessed with words, an ace storyteller
  • are curious, open to new ideas, experiences, and personal growth
  • are a team player, quick learner, analytical thinker, and problem solver
  • While exporting our technology to the world, we offer you:

  • “Keynote Sessions” with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed,
  • “PM Academy” in which experienced Insiders & our VP of Product talks about our best practices & share know-how
  • Product Training we organize inside that makes sure everyone is up-to-date about our products, updates & so much more
  • Free access to the essentials such as Laracast, Egghead, Linkedin Learning, Blinkist, Masterclass, and Spotify
  • A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
  • Inclusive Private Health Insurance
  • Smart Work Model compensation to support food and house expenses
  • No Dress code! This is a fast and innovative startup, and you can wear whatever you want.
  • We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

    Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!