Key Outputs

• Correctly identify the needs of the customer using all information possible (Serial number, model number etc…)

• Create quotes and follow up with customers daily

• Convert all quotes to sales orders with the correct pricing against the quote

• Ensure that all regions are checked for available stock before an Airfreight or emergency order is created

• Process parts orders and back orders efficiently and effectively as per above

• Maintain all open back orders that gets cancelled or grieved by JDC as well as the sales order

• Action grieved orders using SIS for the reason the order was grieved and liaise with JDC

• Ensure that all quotes are maintained and closed daily with the correct reason for not converting this to a sale

• Liaise with customers to generate quotes ,Do daily follow ups with customers on open quotes

• Follow up on all parts on backorder or emergency and provide / communicate progress to the customers on a daily basis

• Create credit returns in line with the credit return policy

• Maintain all backorders and Sales orders linked to outstanding purchase orders

Qualification, Experience and Competencies

• Grade 12/ Matric

• Good Business Communication and interpersonal Skills

• Relationship building skills

• Customer orientation

• Technical Ability ,Attention to detail

• Persuasive, Resilience

• Ability to sell value to customers providing them with suitable options

• At least 2 years’ experience in SAP SD/MM

• Excellent Excel knowledge

• Basic Business and Financial Acumen