Paystack’s mission is to accelerate digital payments on the continent of Africa. Over 200,000 of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FairMoney, PiggyVest, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.

In just over 8 years, our growing team has introduced a steady cadence of innovation within the online payments landscape, such as automated recurring payments, the ability for customers to pay directly from their bank accounts, automated chargebacks, and much more. We’ve been acquired by Stripe and are doubling down on the mission to help build out Africa’s payments infrastructure.

We’re obsessed about building the best place to work on the continent while accelerating digital commerce across Africa and we need your help!

About the role

The Technical Solutions team strives to be the best technical payment partner for global brands, enterprise businesses and startups operating in Africa. To achieve this, we partner with our merchants to unlock their full potential with Paystack by designing tailored solutions using our products to meet their unique needs and guiding them in adopting best practices that drive customer success and revenue growth.

Our team works closely with the in-country business development teams to accelerate the sales cycle, and business onboarding. Additionally, we serve as a trusted bridge between our largest businesses and the product and engineering teams, sharing valuable feedback that shapes our products to solve real business challenges.

What you’ll do

• Pre-Sales Strategy and Solution Design
  • Work closely with the sales team to craft compelling Paystack solution proposals and pitches for potential clients.
  • Lead technical discovery calls, asking the right questions to understand the prospect’s technical setup, payment challenges, and how they plan to use Paystack.
  • Demonstrate Paystack’s product capabilities through live demos, API clients, sample projects, and other tools to help prospects visualize seamless integration.
• Merchant Integration and Onboarding
  • Collaborate with newly signed merchants and the sales team to design tailored payment solutions.
  • Prepare clear, structured Scope of Work documents to guide merchants through implementation.
  • Ensure a smooth API onboarding experience by troubleshooting issues and optimizing integrations for scalability.
• Post-Launch Growth and Optimization
  • Regularly review merchant performance, providing recommendations to optimize payments and unlock growth opportunities.
  • Act as a trusted technical advisor, addressing escalations and maintaining strong client relationships.
  • Identify upsell opportunities by recommending additional Paystack products and services.
  • Gather feedback to improve Paystack’s product offerings and ensure long-term client success.
• Industry and Market Expertise
  • Own the technical sales strategy for a specific industry or region.
  • Develop and maintain an Industry Strategy Playbook, outlining how Paystack’s solutions address market-specific needs and challenges.

You'll thrive as a Solutions Architect if you

• are based in South Africa and have a background in software engineering, along with experience in technical sales and solutions design.
• have a proven track record of successfully working with enterprise-grade businesses in a technical, consultative role—understanding business needs, designing effective technical solutions, and communicating clearly with both technical and non-technical audiences.
• bring deep technical expertise, strong interpersonal and leadership skills, and the ability to build trust with senior executives while driving customer success throughout the entire journey. You think strategically and creatively, proactively identifying challenges, taking ownership, and maintaining a positive approach when facing obstacles.
• are well-versed in South Africa’s tech and payment landscape and actively engaged in local developer communities. Public speaking ability is a welcome bonus.

Minimum Requirements

• Technical Experience: 5+ years in a technical role, ideally in pre-sales, customer support, or software engineering, with hands-on experience in REST APIs, SDKs, and payment gateway integrations.
• Solution Design & Integration: Proven experience in integrating technical solutions for external partners or merchants.
• Communication & Presentation: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Problem-Solving: A proactive, hands-on approach to troubleshooting and resolving technical challenges in real time, with a track record of methodically tackling issues to final resolution.
• Customer Success Mindset: Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
• Project & Portfolio Management: Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
• Industry Knowledge: Understanding of South Africa’s fintech ecosystem, payment regulations, and compliance standards.
• Entrepreneurial Mindset: Ability to take initiative, navigate ambiguity, and thrive in a fast-paced environment.

Nice to Have

• Public Speaking & Advocacy: Experience speaking at industry events, leading technical workshops, or contributing to developer communities.
• Experience with Low-Code/No-Code Platforms: Understanding of tools like Zapier, Bubble, Pipedream for workflow automation and integrations.

Benefits & Perks

• Competitive salary
• MacBook Pro
• Health Insurance
• Hybrid Working
• Smart, kind colleagues who’re invested in your growth

Application Instructions - Read carefully!

1. To apply, click the "Apply for this job" button.

2. Complete all the required questions.

3. After you submit this application form, you'll receive an email to confirm the receipt of your application, thereafter, when your application is reviewed, we will send a follow up with next steps.

Application Deadline

February 28, 2025

Questions? Please contact Lukman at [email protected].

Paystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age.