We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment. 

Work in the heart of Asia. This is an amazing opportunity if you’re looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world! 

The Opportunity:

The Product Insights team aims to discover and drive growth opportunities and user insights across the organization. We work closely with the other business, product, and analytics teams to develop and build changes to product or processes that will improve Agoda’s hotel supply and product  competitiveness, growing revenue for the company. As a User Research Coordinator / Technologist, you will work with user researchers on the Product Insights team to help conduct research, build business case(s) for opportunity adoption, and present to key stakeholders in order to gain buy-in for those changes.

In this Role, you'll get to: 

• Help conduct research to inform product development and solutions for real-world, large-scale problems in the travel space.
• Work cross functionally, partnering with supply, sales, operations, product, customer experience, and design teams on product and strategy.
• Gain exposure to business stakeholders, research vendors, and understand how research and data can inform and transform the business.
• Rapidly learn about opportunities and advances within the travel and tech industries.
• Get hands on with many research methods that few companies in South East Asia are able to.
• Work with an experienced, high performing, driven, and fun team.

What you'll Need to Succeed:

• Bachelor's degree in related field (such as computer science, statistics, operations research, economics, psychology, communications)
• Intellectual curiosity and impact-driven mindset combined with willingness to go the extra mile
• Fast learner with desire to learn about new exciting tools and technologies.
• Ability to navigate different cultures and levels of seniority
• Ability to speak and write in English fluently

It's Great if you have:

• Knowledge in content management system i.e. Mailchimp, Wordpress
• Ability to navigate different cultures and levels of seniority
• Track record of being extremely organized, good at following instructions and protocols, and detail-oriented.

#Bangkok #Thailand