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Key Account Executive, Ninja Fulfillment

See more jobs from Ninja Van

3 days old

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Responsibilities

  • Key Account Lead
  • Manage the pool of existing shipper assigned,a team of key account for strategic clients and customer service team for important clients.
  • Work closely with KAM to come up with overall Retention performance
  • Support the KAM handling billing, value added services design and coordination with ops etc.
  • Own and manage rapport with existing clients from on boarding, training, and building customer trust towards Fulfillment service.
  • Main customer support for existing operational and system inquiries.
  • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate leanings.
  • Customer Retention
  • Handle inquiries and perform related duties, including ad hoc and fulfillment related tasks as assigned.

    • Requirements

  • At least 03 months of experience in account management, customer success roles
  • At least Diploma / Degree in any fieldA passion for working in and managing a fast-paced, collaborative environment
  • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks
  • Business development or account management experience in eCommerce Logistics market
  • Strong existing working relationships with clients

  • ● At least 03 months of experience in account management, customer success roles● Experience in 3PL logistics business development, particularly fulfillment and warehousing is preferred but not compulsory.At least Diploma / Degree in any fieldA passion for working in and managing a fast-paced, collaborative environment
  • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks
  • Business development or account management experience in eCommerce Logistics market
  • Strong existing working relationships with clients
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)Proficiency in English (Reading, Writing and Speaking)
    • Working address: Ninja Van Vietnam Office, 253 Điện Biên Phủ, Quận 3 , lầu 2 (tòa nhà SCID Building)
    Salary and benefits:
    Competitive income compared to the market
    "Tet" bonus , Performance review from 1 - 4 months
    Paid social insurance based on full salary
    12 days annual leave, 5 days sick leave (with full salary)
    High-class AON Health Insurance for manager level.
    Year End Party, annual Townhall Ceremony
    Attractive team-building activities, regular internal activities
    Provide laptop for employees

    Training and developing:
    Participate in internal training courses: online/offline
    Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

    Work environment & colleagues:
    Senior leaders are open-minded, respectful and ready to facilitate personal growth
    Young and dynamic working environment
    Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country
    Apply Now