Featured Company
Atlassian Pty Ltd

0 jobs
Customer Service Representative (German)
1 day

Binance Portugal, Lisbon

Financial Accountant/ Manager (CIS) (6 months contract)
1 day

Binance Kazakhstan, Astana

Partner Executive - Taipei (Start in 2025)
1 day

Agoda Taipei, Taiwan, Province of China

Partner Performance Specialist - German Speaker (Cairo Based)
1 day

Agoda Cairo, Egypt

Partner Performance Specialist - Portuguese Speaker (Cairo Based)
1 day

Agoda Cairo, Egypt

Associate Talent Acquisition Partner (Based in Cairo, Egypt)
1 day

Agoda Cairo, Egypt

Database Engineer (Contractor)
1 day

Riot Games Inc Seoul, Korea, Republic of

Product Designer with Front End Skills
1 day

Mitratech Inc Mitratech India

Industry Director
1 day

Teads Hong Kong, Hong Kong

In-Home Care Provider (MD) - S. GA
1 day

Clover Health Care Services Field - Georgia

Nurse Practitioner (NP), In-Home Care - (S. GA)
1 day

Clover Health Care Services Field - Georgia

Senior Customer Solutions Engineer, ANZ
1 day

CloudFlare Inc Hybrid

People & Culture Business Partner
1 day

Prospa. Sydney, Australia

Senior Software Engineer (Fullstack)
1 day

The Trade Desk Inc Shanghai, China

Operations Specialist, Hosting
1 day

AirBNB Gurugram, India

Senior Software Engineer, Vulnerability Management
1 day

Roblox Corporation San Mateo, CA

Senior Engineering Manager, Enterprise Security
1 day

Roblox Corporation San Mateo, CA

Registered Nurse- Senior Living Visits
1 day

BAYADA Home Health Care Bethlehem, South Africa

Registered Nurse- Senior Living Visits
1 day

BAYADA Home Health Care Lebanon, TN

Registered Nurse- Senior Living Visits
1 day

BAYADA Home Health Care Harrisburg, PA

Customer Service Representative (German)

See more jobs from Binance

1 day old

Apply Now
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we aim to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.


Responsibilities

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information 
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

    • Requirements

  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Fluent in English and German
  • Willing to work weekends and irregular hours which will include night shifts
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritise, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
    • Why Binance
    • Shape the future with the world’s leading blockchain ecosystem
    • Collaborate with world-class talent in a user-centric global organization with a flat structure
    • Tackle unique, fast-paced projects with autonomy in an innovative environment
    • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
    • Competitive salary and company benefits
    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
    Apply Now